Player Experience Agent German (Level 2 support) (f/m) in Berlin Mitte

Player Experience Agent German (Level 2 support) (f/m) Kabam Games GmbH Berlin Develop deep expertise and passion to support our high value players in multiple gamesRespond to player issues quickly and consistently; Help build out our customer service capabilities and establish tools and processes to increase efficiency;... player experience agent german (level 2 support) (f/m) customer support | berlin germany  as a german player experience agent at our berlin office you support an international team in providing our german speaking players with a world-class support that meets the standard of true customer care team: the player experience team works together to provide world-class customer service for all 's the team also gathers and provides valuable player feedback to 's game teams resulting in increased player acquisition retention and monetization   the team functions in a fast-paced open environment where change is constant and adaptation is a must innovation and creativity are critical components to success day to day: develop deep expertise and passion to support our high value players in multiple respond to player issues quickly and consistently help build out our customer service capabilities and establish tools and processes to increase efficiency identify and report new issues that impact our players learn to use our state of the art crm tools for tracking and responding to players via email and chat constantly working on keeping a high level and increasing the level of support which leads to a top service level agreement (sla) of our customers deliver optimal customer satisfaction (csat) while maintaining high production standards benefits: free breakfast and daily catered lunch free public transportation in berlin (tram metro bus train) gym and spa membership (holmes place) company retirement fund stock options free drinks snacks sweets assistance for relocation education: bachelor's degree or comparable vocational training years experience: experience:  1+ years experiences of supporting a customer facing technical product must have qualifications: german on a native level with excellent english we are looking for candidates that are sharp energetic and flexible enough to excel in this initial role but also have the aptitude and desire to grow with the company candidates which are already experienced in player support for or community management are preferred smarts:  we're hiring the best-and-brightest and we focus on aptitude over experience attitude:  ability to juggle multiple tasks and have fun in a fast-paced startup environment savvy:   strong familiarity with social networks and general understanding of how the business of gaming works passion:  we want people who are as excited about helping others as they are about playing education:  university degree preferred is the leader in the western world for free-to-play core with 1st and 3rd party published titles available on mobile devices via the apple store google play and on the web via facebook yahoo com and other leading platforms in 2013 revenues grew by 100 percent to more than $360 million has 800 employees across three continents with corporate headquarters in san francisco the company's investors include google warner brothers mgm sk telecom intel canaan partners redpoint ventures and pinnacle ventures more information about can be found at wwwcom apply Player Experience Agent German Player Experience supporting Support Kundensupport customer service Kundenservice Service CRM Kundenbtreuung Kundenberatung Service Level Agreement Customer Player Experience Agent German (Level 2 support) (f/m) Develop deep expertise and passion to support our high value players in multiple gamesRespond to player issues quickly and consistently Help build out our customer service capabilities and establish tools and processes to increase efficiency Berlin Player Experience Agent German Player Experience supporting Support Kundensupport customer service Kundenservice Service CRM Kundenbtreuung Kundenberatung Service Level Agreement Customer